The job of the Service Team Leader is to supervise and develop a team of Front End employees; and be e...
The job of the Service Team Leader is to supervise and develop a team of Front End employees; and be entrusted with managing the entire store during early morning, late evening and nighttime hours as well as weekend operations.People (Who We Are)Manage performance and develop employees; provide resources, training, feedback, and development opportunitiesInterview, select and hire the best caring, diverse, knowledgeable peopleLead by example and create a fair, empowering, and safe work environment; maintain & encourage two-way communicationPreserve our culture, lead with our values, and ensure Wegmans remains a great place to workCustomer (What We Believe)Proactively provide incredible service to customer and employee requests; identify service needs; assist all Front End departments with concerns or complaints, use best judgment to satisfy customersMonitor lines to minimize wait time, ensure efficient and timely check out; utilize resources to meet customer and business needsProduct (What We Do)Educate and ensure employees properly handle products and equipment; ensure food & human safety guidelines are followedSeek knowledge and assistance of Department, Area, and Store Management for continued development; help to problem solve operational challenges; relay concerns and consult with managersResults (What We Measure)Manage total store operations during early morning, late evening, nighttime, and weekend hours and in the absence of store or department managersResponsible for a team of cashiers, Helping Hands, Maintenance, Service Desk, Accounting, and/or W-kids employees; coordinate activities, prioritize tasks and ensure operations run efficientlyAssist with development, implementation and create excitement of company initiatives, programs, store, and community eventsWork EnvironmentWork includes walking, standing for long periods, repetitive hand and arm movements, occasional heavy lifting, bending, climbing and reaching, along with continuous interaction with customers and co-workers. Work involves exposure to various work environments, including temperature changes. Average weight range of items lifted is 5-20 pounds with a maximum weight lifted of 50 pounds rarely. May be exposed to various allergens (things that may cause an allergic reaction)Work may include use of hand pallet jack, power pallet jack, power walkie-reach, scissors lift or WAV unit. Wegmans certification required for use of power equipmentEmployment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.Preferred Qualifications Customer Service experience, preferably in a food service industry, grocery or retail settingExperience working on the Front End, particularly as a Front End CoordinatorFront End experienceManagerial/supervisory experience