Call Center Representative II - 4X10 Shift - Full-Time (4 Days a Week)
MassMarkets | Iowa City, IA
POSITION OVERVIEW As a Call Center Representative (CCR) you will handle blended inbound and outbound ...
POSITION OVERVIEW As a Call Center Representative (CCR) you will handle blended inbound and outbound phone interactions on behalf of two to three different clients. You will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. This position offers flexible full and part-time options. WORKING AT MASS MARKETS At Mass Markets' we believe our culture is critical to our success as we continue to grow. It goes beyond recruiting and is bigger than any one person. People and culture are our competitive advantage and our reason for coming to work each day. We believe that we best serve our customers and our stakeholders by ensuring that our team is happy, high energy, innovative and driven. It may be a desk job, but it is far from boring (NOT BORING DESK JOB). Internally as a team and with our customers and partners, we strive to deliver an exceptional experience. We are not an ordinary company; we don't want our people to be ordinary, and that means providing a unique and fun environment, competitive compensation and treating people right. In everything we do and in the high impact results we deliver, we strive for EXCEPTIONAL. Following a short and fun, best in class inside service, sales, and product training, you will jump right into earning bonus, winning contests and having and a great time delivering exceptional as part of our high-performance team. This a rare opportunity to share in the vision and success of a growing company. A job that will keep you engaged, smiling and earning more money every year. HOW DO YOU KNOW IF THIS POSITION IS RIGHT FOR YOU? * You love talking; people even say you should get paid for talking (perfect fit!) * You thrive in exciting environments and enjoy a challenge * You enjoy earning a bonus when you do a good job * You enjoy talking to people and learning new things * You believe personality is important in a persona and in a job POSITION RESPONSIBILITIES WHAT IS A CALL CENTER REPRESENTATIVE II AND WHAT DO THEY DO? In this role, you will be responsible for handling outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. You will also be responsible for taking incoming calls from our customers and providing world class customer service. As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. In addition to being an all-around great asset to the team, our entry level sales representatives are responsible for the following tasks. * Listen to and resolve customer issues * Utilize systems and technology to complete account management tasks * Recognize sales opportunity and apply sales skills to upgrade customers * Explain and position products and process when interacting with customers * Appropriately escalate customer dissatisfaction * Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS HOW DO YOU KNOW IF YOU WOULD LIKE WORKING AT MASS MARKETS? * You enjoy talking to people and helping them resolve any frustrations they may be facing * Problem solving gets you excited * You are money motivated, you like getting paid more for doing more * You're a quick learner and thrive on change * You have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customers * You love talking; people even say you should get paid for talking (perfect fit!) LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES? Great! Here are the qualifications for a Call Center Representative: * High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome * Must have the ability to learn customer service software applications * Must be proficient with basic PC skills * Ability to multi-task in a fast paced environment * Highly reliable * Minimum 18 years of age * Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job. COMPENSATION DETAILS At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets and even cars. All full-time employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience. For more information visit www.massmarkets.com Responsibilities4-Days, 10 Hours a Day - 10am - 9pm or 12pm-11pmQualificationsSupervisorSDL2017