Job Description Do you enjoy creating a positive customer experience and the thrill of landing a sale? Our building materials company is looking for an experienced Customer Support Representative to assist our clientele while contributing administrative support to our internal Branch Team. Our Customer Support professionals work directly with Builders, Designers, General Contractors as well as all other customers that visit or call. Job Duties- Assist in day-to-day functioning of branch. Greet customers warmly and ascertain reason for visiting. Build relationships with contractors. Answer all calls to Branch promptly and assist accordingly. Direct customers to the appropriate team member. Use telephones to reach out to customers and verify order and account information. Resolve customer complaints via phone, email, mail, or social media. Advise on branch information, i.e., hours, location, etc. Work with Operations Manager to ensure proper customer service is being delivered Assist with placement of orders, refunds, or exchanges. Qualifications - Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment. Detail oriented and self-starter. Ability to maintain a professional work environment at all times. Excellent interpersonal communication skills. High school diploma, general education degree or equivalent Ability to flex into the Warehouse as needed by Operations Team Knowledge of relevant computer applications, i.e., Outlook, Excel, etc. Building and product knowledge a plus. « less