Customer Logistics Representative - International Team
K2M Group Holdings, Inc. | Leesburg, VA
Customer Logistics Representative - International Team Location: Corporate Office - Leesburg, VA Ful...
Customer Logistics Representative - International Team Location: Corporate Office - Leesburg, VA Full Time Requisition Number: req570 Summary The primary responsibility of this position is to ensure effective fulfillment of products from Customer Order to Remittance and that the business meets customer promises in terms of On Time Shipment, Product Availability & Inventory Optimization. The Customer Logistics Representative works in a fast paced, team oriented environment that partners closely with other internal departments to provide optimum professional customer service to field Sales Agents and Employees; to maintain and enhance business. Must be detail oriented with a strong work ethic focused on providing a positive customer experience. This position is responsible for accurate product order entry and completing sales order process within K2M's guidelines and Quality policy. Essential Duties & Responsibilities * Data entry of inventory transactions, sales orders, and return material authorizations in a timely, accurate, and efficient manner. * Determine priority of shipments. Keep customer informed. Quickly resolve order issues to the satisfaction of the customer. * Track shipments and resolve delivery issues. Work closely with Production Supervisor, Shipping Operations. * Schedule loaner set usage and work closely with Production Supervisor, Loaner Operations to resolve loaner issues, contact Sales Agents/Employees, and assume proper billing of loaner usage and discrepancies. * Research credit/collection issues for speedy resolution. Report findings to credit/collections and process any transactions necessary. * Support and enhance a closed-loop Product Experience Report (PER) process which incorporates the Returned Material Authorization policies and procedures. Education/Experience * Bachelor's degree from a four-year college or university; or at least four years experience in customer service. * Two years experience in the medical products industry preferred. Exposure to products inventory and inventory processes. * Spanish, Italian or German foreign language skills preferred. K2M is an Equal Opportunity EmployerSDL2017